SDG&E’S LOW INCOME HOME ENERGY ASSISTANCE PROGRAM (“LIHEAP”) PLEDGE PORTAL Terms and Conditions
Online Account Management Usage Agreement
You may use this LIHEAP PLEDGE PORTAL (the “Portal”) only if you have agreed to take part in the Portal by properly using a User ID and password, which has been previously provided by us, consistent with these Portal Terms and Conditions.
In addition, your use of Portal is subject to the Terms and Conditions of the SDG&E Web site and, if applicable, the Mobile Terms and Conditions, which are each incorporated herein by this reference, and each of which shall apply in all respects related hereto. Capitalized terms used but not defined in these Portal Terms and Conditions shall have the definitions ascribed thereto in the applicable terms and conditions described in the preceding sentence.
Online Portal Service
The Portal allows you to access online services specific to the accounts of those customers you are authorized to access. Available services under the Portal umbrella include creating and managing your LIHEAP pledge(s) (these services are also available, in whole or part, without the use of the Portal). SDG&E may add additional online services to the Portal, as it deems appropriate, in the future.
User Requirements
Specifically, by participating in the Portal, you have agreed that: You are subject to these Portal Terms and Conditions and will be as long as you are using the Portal, including all its online services. By accessing the Portal, you are confirming that you accept these the Portal Terms and Conditions (and any future modifications thereof) as a pre-condition to your being granted access to Portal.
SDG&E reserves the right, in its sole discretion, to prevent or otherwise restrict any User from accessing this web site in connection with the Portal. SDG&E also reserves the right to terminate your participation in the Portal or LIHEAP for any reason, or for no reason at all. Additionally, you are responsible for any Internet service fees that may be assessed by your telephone and/or Internet service provider.
Password Guidelines
The unique User ID and password (collectively, "Password") provided to you to access the Portal must be held on a confidential basis by you and not given to other people. Upon initial login, you will be prompted to set your password.
Anyone with knowledge of your Password can gain access to the Portal and all the services available. If you have forgotten or lost your Password, online reminder capabilities are available to assist you in remembering it. As a condition of use, you must use the Password Change feature immediately if you believe your Password has been lost or stolen. If you encounter any problems using the Password Change feature, you can contact SDG&E immediately by calling 1-800-411-SDGE (7343). You are responsible for maintaining the Password against improper disclosure. One of the terms and conditions of this agreement is that you are solely responsible for any claims, losses, damages, expenses and costs incurred by the use of your Password by others. SDG&E reserves the right to reset any Passwords.
Contact Information
As a Portal user, it is your responsibility to ensure that contact and other required information is current and accurate, and updated promptly if necessary, including agency name, agency employee name, email address, etc. Changes to profile information may be made by contacting SDG&E.
Privacy
Any information obtained by SDG&E in connection with your use of the Portal will only be disclosed by SDG&E in accordance with SDG&E's Privacy Policy and Privacy Notice.
Discontinue the Portal (online account access)
Online accounts access through the Portal will be automatically discontinued by SDG&E every 90 days upon password expiration unless you reset your password. SDG&E reserves the right to discontinue your access to the Portal based on eligibility, such as if you are no longer an employee of a participating agency, or if you misuse the Portal or violate these terms and conditions.
Once online access has been discontinued, you will no longer be able to post or manage pledges online.
Other Terms and Conditions
The Portal must be used at all times in accordance with applicable laws, rules, regulations and decisions of federal and state governmental authorities having jurisdiction over the Portal the content contained therein, as in effect from time to time, including, without limitation, the Public Utilities Commission of the State of California.
Use of this Portal, and any SDG&E service accessed through the Portal, is at your sole risk. Although SDG&E has endeavored to create a secure and reliable service, the confidentiality or security of any communication transmitted or accessible over the Internet cannot be guaranteed. Accordingly, SDG&E and its parent and affiliates are not responsible for the security of any information transmitted or accessed using the Internet. Actual or attempted unauthorized use of this Portal service may result in criminal and/or civil prosecution.
SDG&E reserves the right to change the Portal Terms and Conditions at any time, without notice, effective immediately upon updating this web site.